Terms of purchase for Gatwick airport parking

We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you’re booking with us, you can feel confident you’re with the best team there is. This section aims to bring important points to your attention.

Problems - If you have a problem whilst at your location: Please tell the service provider at the time as most problems can be put right immediately. Our suppliers will do their utmost to assist with any given request, however assistance cannot be guaranteed. If you do not say anything at the time it may be difficult to pursue a complaint at a later stage. Please put any outstanding issues in writing (with receipts if appropriate) to: Holiday Extras Customer Relations, Newingreen, Hythe, Kent, CT21 4JF or email us at customerrelations@abcmail.co.uk, within 6 weeks of your return to the UK.

As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

2.1 Price Guarantee: If you find the same Airport Hotel, Airport Parking, Airport Lounge or Port Hotel product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know, so please call us but first check that the product you are comparing is the same in all respects! The price guarantee does not apply to Airport Hotels with Coach or Airports by Rail.

2.2 Price Changes: Prices can go up or down; Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.

2.3 Prices include VAT: All prices are for pre-booking and include VAT at the current rate of 17.5%. Hotel prices are given in £’s per person per night (twin prices based on two adults sharing) or £’s per room per night, parking in £’s per vehicle per whole or part day, airport lounges in £s per person, rail travel in £’s per person.

2.4 Credit Card Charges: 2% surcharge for credit cards, min. £1 – max. £4 (not applicable to debit cards).

If you need to cancel or amend a booking please call 0870 844 4060 or email abc_admin@abcmail.co.uk. All cancellations and amendments must be made through Holiday Extras. If Holiday Extras are not informed then it may not be possible to obtain a refund.

3.1 Airport Hotels (room only or including parking, coach* or rail* travel) and Port Hotels

No refund is made for cancellation of hotel bookings within 24 hours of the stay date. An administration fee of £15 per room per night applies to all other hotel cancellations, and to amendments where these result in a reduction in the number of rooms or nights originally booked.

No refund is made for cancellation of parking bookings on the day of travel or afterwards. An administration fee of £7.50 per booking applies to all other cancellations. No refund is available for unused part stays.

No refund is made for cancellation of a lounge booking within 24 hours of the stay.

*We cannot make a refund for cancelled coach or rail/rail inclusive travel until the original unused tickets (for travel) have been returned to us by a postal service that confirms our receipt.

4.1 Holiday Extras’ star ratings: All hotel star ratings in Holiday Extras literature are Holiday Extras own ratings. When giving our rating we consider:

4.3 Transfers: Airport Hotels: Transfers to and from the airport are included in Holiday Extras price within scheduled times (not always 24hrs), unless otherwise stated. At Heathrow all hotels make a charge for transfers. These hotels mostly use the special “Hotel Hoppa” transfer service operated by Heathrow Airport. The Hotel Hoppa does not go to Terminal 4, customers should take the FREE Heathrow Express Train from any of the other Terminals. Stansted Hilton and Cardiff Cwm-Ciddy Motel also make a charge for transfers. Please check when booking.

4.4 Transfers: Port Hotels: Transfers are not included either to or from the port, customers must make their own way to and from the hotel.

4.5 Wheelchair facilities: Where hotels provide facilities for wheelchair users transfer and parking arrangements may not be suitable and rooms are available on a request basis only. Please check precise facilities available when booking.

4.6 Overnight parking: Parking for the night of your stay is included in the price, unless otherwise stated.

4.7 FREE children: Where hotels display the FREE KIDS icon, up to two children under 16 stay FREE when sharing a room with two adults.

4.8 Extra adults: Some hotels charge a supplement if more than 2 adults share a room, check when booking.

4.9 Standard rooms: All offer a private bathroom (though some only have showers in them), a colour TV with satellite and radio channels, telephone, tea/coffee making facilities, hairdryer and ironing facilities. (N.B. irons and hairdryers, may only be available on request.)

4.10 Breakfast: Is not included unless otherwise stated. If included, please check the earliest time it is available.

4.11 Leisure facilities: May be charged for and admission restricted for children.

4.12 Wake-up calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.

4.13 Airport Hotels including holiday parking: Car parking arrangements vary for each hotel. Please make sure you know exactly what your arrangements are before they travel. Parking is always at the vehicle owner’s risk. Hotels’ own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, this is clearly stated, and cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotel’s own car park, which is unlikely to be secured. Where parking is offered as an 8 or 15 day option or inclusive package, the full 8 or 15 days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park staff if requested to do so.

4.14 Airport Hotels including coach: Include accommodation as booked and return coach travel for adults and FREE travel for up to 2 children under 16 when sharing a room with two adults. Infants (children under 3 years) will be charged a child fare if they require a seat. Tickets are valid for 3 months from the date of issue for travel on any day where services are available. All bookings are subject to availability of space. The coach tickets will be sent to you the day after you make the booking. Bookings cannot be taken if the departure is within 4 working days as we need this time to ensure tickets are delivered. All passengers must travel together. A charge may be made to replace lost tickets.

4.15 Airport Hotels including rail: Include accommodation as booked, return Standard Class travel for adults, FREE travel for up to 2 children under 16 (except on journeys involving the Heathrow Express) when sharing a room with two adults and underground travel between London’s mainline stations where applicable. Single rooms with train inclusives are not available Mon-Thurs unless booked with a twin/double. For travel to Heathrow, Holiday Extras’ tickets include Heathrow Express from Paddington (included in the price). Low Season excludes some holiday dates, check www.holidayextras.co.uk for details. If the outward or inward journey falls on a High Season date, the High Season price applies. Rail Conditions: The return journey must be more than 48 hours after the outward trip. Tickets are valid for 2 months. First Class carriages are not available on some services, please check with the local service provider before booking a First Class ticket. Pre-booked seats are not available through us. Rail tickets will be sent to you the day after you make the booking. Bookings cannot be taken if the departure is within 4 working days as we need this time to ensure tickets are delivered. All passengers must travel together. A charge may be made to replace lost tickets.

5.1 Directions and parking procedures: Please make sure you have directions to your car park, the car park telephone number, and details of the entry and exit procedures for the car park. Directions are included on the customer confirmations issued when booking . Directions and maps serve as a guide only. We recommend you use them in conjunction with an up-to-date road atlas.

5.2 Entry/Exit procedures: Are listed for each car park. If you are charged by the car park because you do not follow the correct entry or exit procedures or present their confirmation voucher, Holiday Extras may not be able to obtain refunds on your behalf.

5.3 24 hour transfers to and from the airport: Included in the Holiday Extras price unless the airport is within walking distance or not operational 24 hours. Please make sure you have the transfer schedule for your car park.

5.4 Minimum stays: Apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable.

5.5 Daily Prices: May vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.

5.6 Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so.

5.7 Insurance: All parking is subject to the terms and conditions of the individual car park. Parking is always at the owner’s risk.

5.8 High-sided or unusually wide vehicles: Not all car parks can accommodate them or there may be an extra charge. Please check with Holiday Extras.

5.9 Personal Parking: If you have booked this special service, (where you are met at the terminal by a driver who takes your car away to secured storage for them), you must reconfirm your booking direct with the parking operator at least 7 days prior to your date of travel, giving your Holiday Extras Booking Reference. Supplements are charged for service outside normal hours and on all public and bank holidays payable directly to the parking operator.

Bookings cannot be taken if the departure is within 4 working days as we need this time to ensure tickets are delivered. If you are just buying rail travel, there must be a minimum number of 2 full-fare paying passengers per booking and all passengers must travel together. One way journeys are not available. The return journey must be more than 48 hours after the outward trip and are valid for 2 months. First Class carriages are not available on some services, please check with your local service provider before booking a First Class ticket. Designated rail seats on a service cannot be pre-booked through us. A charge may be made to replace lost tickets. All tickets are subject to the standard conditions of the carrier.

7.1 The Holiday Extras price includes: Snacks provided by the lounge and all drinks, except Champagne.

7.2 Directions: Please make sure you have directions to your lounge. Directions are included on the customer confirmations issued when booking

7.3 Airside/Landside: Airside lounges are after Passport Control and can only be used by customers with a valid boarding card. They are not always suitable for domestic flights. Landside lounges are before Passport Control and can be used by people who aren’t travelling or people on domestic flights.

7.5 Dress/Behaviour: All lounges have a smart/casual dress code and expect reasonable behaviour from guests; lounge staff reserve the right to refuse admission on these grounds.

7.6 Luggage: For security reasons, you must take all your luggage with you if you leave the lounge, even if you plan to return.

7.7 Announcements: Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for catching your flight.

7.8 Business Facilities: Lounges have a range of business services including telephones. If you use these, you must pay for them when you leave the lounge.

7.9 Arrival Times: You can arrive at your lounge up to 3 hours before your flight, subject to lounge opening times. Please make sure you have made a note of the opening and closing times for their lounge (these are provided on your confirmation voucher). Please note that the opening and closing times printed are subject to seasonal change.

7.10 Children: In lounges that permit children, an adult must accompany them at all times.

7.12 Use of the lounge: Is subject to the terms and conditions of the relevant lounge operator.